Frequently Asked Questions

General Questions

I have ordered the wrong size/colour/item. What do I do?

Please send an email to support@thepilkii.com along with your order number and we will happily help you with the process of exchanging or swapping if order has not been shipped. 

What is your refund/exchange policy?

We offer a 30-day hassle-free returns/exchanges. 

For more information, please see our instructions for returns/exchanges here